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Face2face: Using Facebook, Twitter, and Other Social Media Tools to Create Great
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Face2face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections Paperback - 2012

by David Lee King

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Reader reviews for Face2face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections

From the publisher

Presenting a practical guide for any organization that aspires to create direct, deep, rewarding relationships with its patrons and prospects, social media expert David Lee King goes beyond Facebook and Twitter to demonstrate how a range of Web 2.0 tools and techniques can be used to start and sustain conversations and humanize the organization in the eyes of those it seeks to serve. Suggesting myriad ways to connect with customers using photos and video, communities and networks, and specific tools such as blogs and location services, King uses real-world examples to illustrate the dos and don'ts of using social media. The book covers topics including responding to criticism, listening to consumers, creating an approachable tone, and designing a human-centered site, as well as explaining all the critical components of any effective customer-engagement strategy.

Details

  • Title Face2face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections
  • Author David Lee King
  • Binding Paperback
  • Edition Stated First Pri
  • Pages 194
  • Volumes 1
  • Language ENG
  • Publisher Information Today, Medford, New Jersey
  • Publication date 2012-08
  • Illustrated Yes
  • ISBN 9780910965996 / 0910965994
  • Weight 0.6 lbs (0.27 kg)
  • Dimensions 7.9 x 5.9 x 0.5 in (20.07 x 14.99 x 1.27 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Business networks, Customer relations
  • Library of Congress Catalogue Number 2012013506
  • Dewey Decimal Code 302.302

About the author

David Lee King is the digital branch manager at the Topeka & Shawnee County Public Library and is the author of Designing the Digital Experience: How to Use Experience Design Tools and Techniques. He lives in Topeka, Kansas.

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Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer...
Stock photo: cover may vary

Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections

by King, David Lee

  • Used
  • Paperback
  • first
Condition
Near Fine-
Edition
Stated First Printing
Binding
Paperback
ISBN 10 / ISBN 13
9780910965996 / 0910965994
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1
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A$8.66 Delivery to USA

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Description:
Medford, New Jersey: Information Today, Inc., 2012. A stock image [photo] is an accurate representation of the listed book's cover design. Textblock pages [194 including index] clean, unmarked, binding tight and square. Covers clean, colors bright, minor edge wear, no spine creases. Just a few ex-libri markings, a very nice and clean copy, ffep missing. Media Mail, Priority & most international shipping include free tracking information. Every book listed is located in my smoke free and climate controlled shop. All are inspected by me and will have qualities and/or flaws described. . Stated First Printing. Trade Paperback. Near Fine-. 8vo - over 7¾" - 9¾" tall. Ex-Library.
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Item price
A$7.22
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Face2face : Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer...
Stock photo: cover may vary

Face2face : Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections

by King, David Lee

  • Used
Condition
Used
ISBN 10 / ISBN 13
9780910965996 / 0910965994
Quantity available
1
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Description:
Used - Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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A$19.36
A$10.11 Delivery to USA
Face2face : Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer...
Stock photo: cover may vary

Face2face : Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections

by King, David Lee

  • Used
Condition
Used
ISBN 10 / ISBN 13
9780910965996 / 0910965994
Quantity available
2
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A$20.40
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Description:
Used - Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Item price
A$20.40
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Face2face : Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer...

Face2face : Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections

by David Lee King

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9780910965996 / 0910965994
Quantity available
1
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Description:
Information Today, Incorporated, 2012. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Item price
A$20.48
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Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer...
Stock photo: cover may vary

Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections

by King, David Lee

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9780910965996 / 0910965994
Quantity available
1
Seller
Item price
A$77.64
Free Delivery to USA

Show details

Description:
paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Item price
A$77.64
Free Delivery to USA