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Service Within: Solving the Middle Management Leadership Crisi
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Service Within: Solving the Middle Management Leadership Crisi Paperback - 2008

by Karl Albrecht

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From the publisher

Foreword by Goran Carstedt, CEO of Volvo Sales, Sweden In this thought-provoking book Karl Albrecht introduces the revolutionizing concept of internal service. According to Karl, "If you're not serving the customer, your job is to serve somebody who is." He outlines a practical plan for turning all internal support departments into miniature service businesses. He shows middle managers and support employees how to identify and understand their customers, develop their service missions, improve their service practices, get valuable feedback from their internal customers, and negotiate reciprocal added-value relationships between departments. Goran Carstedt, head of Volvo Sales in Sweden, says, "In this book Karl Albrecht once again demonstrates his deep understanding for what it takes to make service excellence happen. The unique lesson is: 'If you ever hope to get things right on the outside, you must first get things right on the inside.'" Provide a copy of Service Within to every one of your managers.

Details

  • Title Service Within: Solving the Middle Management Leadership Crisi
  • Author Karl Albrecht
  • Binding Paperback
  • Pages 216
  • Volumes 1
  • Language ENG
  • Publisher Karl Albrecht International
  • Publication date 2008-12-18
  • ISBN 9780913351253 / 0913351253
  • Weight 0.65 lbs (0.29 kg)
  • Dimensions 9.02 x 5.98 x 0.46 in (22.91 x 15.19 x 1.17 cm)
  • Category Business / Economics / Finance
  • Dewey Decimal Code 658.43

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Service Within: Solving the Middle Management Leadership Crisi

Service Within: Solving the Middle Management Leadership Crisi

by Karl Albrecht

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  • Paperback
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Paperback
ISBN 10 / ISBN 13
9780913351253 / 0913351253
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A$35.71
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Service Within: Solving the Middle Management Leadership Crisi

Service Within: Solving the Middle Management Leadership Crisi

by Karl Albrecht

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9780913351253 / 0913351253
Quantity available
10
Seller
Item price
A$39.86
A$19.46 Delivery to USA

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Description:
Paperback / softback. New.
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A$19.46 Delivery to USA
Service Within: Solving the Middle Management Leadership Crisi
Stock photo: cover may vary

Service Within: Solving the Middle Management Leadership Crisi

by Albrecht, Karl

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9780913351253 / 0913351253
Quantity available
6
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Karl Albrecht International, 2008-12-18. paperback. New. 6.00x0.49x9.00. Buy with confidence. Excellent Customer Service & Return policy.
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A$31.23
A$21.86 Delivery to USA
Service Within: Solving the Middle Management Leadership Crisi
Stock photo: cover may vary

Service Within: Solving the Middle Management Leadership Crisi

by Albrecht, Karl

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ISBN 10 / ISBN 13
9780913351253 / 0913351253
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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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