BIBLIO is the largest independent book marketplace in the world, with over 100 million books.

Skip to content

How Clients Buy: A Practical Guide to Business Development for Consulting and
Stock photo: cover may vary

How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services Hardback - 2018

by Tom McMakin; Doug Fletcher

Add to wish list

Reader reviews for How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services

From the publisher

The real-world guide to selling your services and bringing in business

How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the 'product, ' you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job--not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or 'behind' when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do. You'll have to unlearn everything you know about sales, but then you'll learn new skills that will help you make connections, develop rapport, create interest, earn trust, and turn prospects into clients.

Business development is critical to your personal success, and your skills in this area will dictate the course of your career. This invaluable guide gives you a set of real-world best practices that can help you become the rainmaker you want to be.

  • Get the word out and make productive connections
  • Drop the fear of self-promotion and advertise your accomplishments
  • Earn potential clients' trust to build a lasting relationship
  • Scrap the sales pitch in favor of honesty, positivity, and value

Working in the consulting and professional services fields comes with difficulties not encountered by those who sell tangible products. Services are often under-valued, and become among the first things to go when budgets get tight. It is now harder than ever to sell professional services, so your game must be on-point if you hope to out-compete the field. How Clients Buy shows you how to level up and start winning the client list of your dreams.

From the jacket flap

If you're among the millions, worldwide, whose livelihoods depend on sharing their skills and expertise with those who need them, you know that working as a consultant or professional service provider brings with it challenges unknown to those who sell tangible products like eyewear or farming equipment. Services are often misunderstood and under-valued, and, regrettably, they're among the first items to be cut from tightening budgets. And with today's staggering 11% global growth rate in the consulting and professional services industries, the competition for clients is now fiercer than it's ever been. But if you're like the vast majority of consulting and services professionals, all of your specialized training and education, not to mention your years of experience, count for little without a deep understanding of how clients buy.

A survival guide for every services professional, this book helps you up your game by schooling you in the secrets of finding, connecting with, and building lasting professional relationships with the clients you want and deserve. And you won't have to become a pitchman, social media expert, road warrior, or marketing whiz to do it.

Brimming with sage advice, priceless insights, and practical guidance, this book is for services of every stripe, whether you're a bankruptcy attorney working in a large firm or a home-based graphic artist, a web designer, or a financial advisor, a strategy consultant or marketing consultant. Written by a uniquely well qualified author team, and based on interviews with dozens of senior professionals working in a wide range of consulting and professional services, ranging from law, accounting, investment banking, and commercial real estate, to management consulting, advertising, and HR, How Clients Buy reveals proven strategies and techniques for building communities of interest, adding value to those communities, and scoping business off of what you learn.

A key insight you'll take away from this book is that the most successful consulting and professional services practices don't sell at all. Instead, those world-class rainmakers leverage their deep knowledge in the ways of how clients buy, and they deploy a set of sophisticated strategies and techniques for propelling the buying journey.

The most important investment you'll make in your business development, How Clients Buy arms you with that knowledge and those techniques for getting the word out, connecting with high-quality clients, and building the practice of your dreams.

Details

  • Title How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
  • Author Tom McMakin; Doug Fletcher
  • Binding Hardback
  • Pages 272
  • Volumes 1
  • Language ENG
  • Publisher Wiley
  • Publication date 2018-03-13
  • Features Bibliography, Index
  • ISBN 9781119434702 / 111943470X
  • Weight 1 lbs (0.45 kg)
  • Dimensions 9.1 x 6.3 x 1.3 in (23.11 x 16.00 x 3.30 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Customer relations, Consultants - Marketing
  • Library of Congress Catalogue Number 2017057356
  • Dewey Decimal Code 001

About the author

TOM McMAKIN is CEO of Profitable Ideas Exchange (PIE), a leading provider of business development services for consulting and professional services firms. Previously, he held leadership positions in private equity and served as the chief operating officer of Great Harvest Bread Co, a multi-unit operator of bread stores. Tom is the author of Bread and Butter, a critically- acclaimed book that describes his work at Great Harvest and how he and his team created a nationally recognized corporate learning community and culture of best practices using collaborative networks. He has appeared on the pages of Fast Company, Inc. magazine, Newsweek, BusinessWeek and The Wall Street Journal and speaks widely. He is a graduate of Oberlin College and former Peace Corps Volunteer in Cameroon.

DOUG FLETCHER currently splits his time between speaking/writing/coaching on the topic of business development in consulting and professional services and teaching at the Jake Jabs College of Business & Entrepreneurship at Montana State University. He also serves on the Board of Directors of The Beacon Group, a growth strategy consulting firm headquartered in Portland, Maine. Prior to that, he was co-founder and CEO of North Star Consulting Group, a technology-enabled consulting firm that specialized in global web-survey projects. Earlier in his professional life, Doug served as a consultant with the management consultancy, A.T. Kearney, and was trained at General Electric in its leadership development program. He is a graduate of Clemson University and has an MBA from the University of Virginia's Darden School of Business Administration.

More Copies for Sale

How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
Stock photo: cover may vary

How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services

by McMakin, Tom,Fletcher, Doug

  • Used
  • Good
  • Hardback
Condition
Good
Binding
Hardcover
ISBN 10 / ISBN 13
9781119434702 / 111943470x
Quantity available
1
Seller
Item price
A$9.08
Free Delivery to USA

Show details

Description:
Wiley, 3/13/2018 12:00:01 A. hardcover. Good. 1.0630 in x 9.3701 in x 6.2205 in. The dust jacket shows normal wear. There is highlighting or handwriting through out the book.
Add to wish list
Item price
A$9.08
Free Delivery to USA
How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services

How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services

by Tom McMakin; Doug Fletcher

  • Used
  • Very good
  • Hardback
Condition
Very good
Binding
Hardcover
ISBN 10 / ISBN 13
9781119434702 / 111943470X
Quantity available
2
Seller
Item price
A$9.38
Free Delivery to USA

Show details

Description:
Wiley & Sons, Incorporated, John, 2018. Hardcover. Very Good. Disclaimer:May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Add to wish list
Item price
A$9.38
Free Delivery to USA
How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services

How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services

by Tom McMakin; Doug Fletcher

  • Used
  • as new
  • Hardback
Condition
New
Binding
Hardcover
ISBN 10 / ISBN 13
9781119434702 / 111943470X
Quantity available
1
Seller
Item price
A$9.38
Free Delivery to USA

Show details

Description:
Wiley & Sons, Incorporated, John, 2018. Hardcover. As New. Disclaimer:An apparently unread copy in perfect condition. Dust cover is intact; pages are clean and are not marred by notes or folds of any kind. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
Add to wish list
Item price
A$9.38
Free Delivery to USA
How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services

How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services

by Tom McMakin; Doug Fletcher

  • Used
  • Good
  • Hardback
Condition
Good
Binding
Hardcover
ISBN 10 / ISBN 13
9781119434702 / 111943470X
Quantity available
3
Seller
Item price
A$9.38
Free Delivery to USA

Show details

Description:
Wiley & Sons, Incorporated, John, 2018. Hardcover. Good. Disclaimer:Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Add to wish list
Item price
A$9.38
Free Delivery to USA
How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services

How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services

by Doug Fletcher; Tom McMakin

  • Used
  • Very good
  • Hardback
Condition
Very good
Binding
Hardcover
ISBN 10 / ISBN 13
9781119434702 / 111943470X
Quantity available
2
Seller
Item price
A$9.38
Free Delivery to USA

Show details

Description:
Wiley & Sons, Incorporated, John, 2018. Hardcover. Very Good. Disclaimer:A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. An ex-library book and may have standard library stamps and/or stickers. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
Add to wish list
Item price
A$9.38
Free Delivery to USA
How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
Stock photo: cover may vary

How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services

by McMakin, Tom

  • Used
  • Hardback
  • first
Condition
Used
Edition
1
Binding
Hardcover
ISBN 10 / ISBN 13
9781119434702 / 111943470X
Quantity available
1
Seller
Item price
A$13.31
Free Delivery to USA

Show details

Description:
Wiley, 2018-03-13. 1. hardcover. Used: Good. 6.30x1.20x9.10. Buy with confidence. Excellent Customer Service & Return policy.
Add to wish list
Item price
A$13.31
Free Delivery to USA
How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services
Stock photo: cover may vary

How Clients Buy : A Practical Guide to Business Development for Consulting and Professional Services

by Fletcher, Doug, McMakin, Tom

  • Used
Condition
Used
ISBN 10 / ISBN 13
9781119434702 / 111943470x
Quantity available
2
Seller
Item price
A$19.76
Free Delivery to USA

Show details

Description:
Wiley & Sons, Incorporated, John. Used - Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Add to wish list
Item price
A$19.76
Free Delivery to USA
How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
Stock photo: cover may vary

How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services

by McMakin, Tom; Fletcher, Doug

  • New
  • Hardback
Condition
New
Binding
Hardcover
ISBN 10 / ISBN 13
9781119434702 / 111943470X
Quantity available
1
Seller
Item price
A$19.95
Free Delivery to USA

Show details

Description:
Wiley, 2018-03-13. Hardcover. New. 6x1x9.
Add to wish list
Item price
A$19.95
Free Delivery to USA
How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
Stock photo: cover may vary

How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services

by McMakin, Tom; Fletcher, Doug

  • Used
  • Hardback
Condition
New
Binding
Hardcover
ISBN 10 / ISBN 13
9781119434702 / 111943470X
Quantity available
1
Seller
Item price
A$20.53
A$4.34 Delivery to USA

Show details

Description:
Wiley, 2018-03-13. hardcover. ITS NEW!!! Ships same or next . 4x0x8.
Add to wish list
Item price
A$20.53
A$4.34 Delivery to USA
How Clients Buy
Stock photo: cover may vary

How Clients Buy

by McMakin, Tom; Fletcher, Doug,

  • Used
Condition
New
ISBN 10 / ISBN 13
9781119434702 / 111943470x
Quantity available
5
Seller
Item price
A$27.60
A$5.77 Delivery to USA

Show details

Description:
like new.
Add to wish list
Item price
A$27.60
A$5.77 Delivery to USA