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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service Hardback - 2011

by The Disney Institute

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Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. "Be Our Guest" highlights the key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.

Reader reviews for Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service

From the publisher

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions:
  • Travels with Figment: On the Road in Search of Disney Dreams (By Disney Legend Marty Sklar)
  • One Little Spark! Mickey's Ten Commandments and The Road to Imagineering (By Disney Legend Marty Sklar)
  • Magic Journey: My Fantastical Walt Disney Imagineering Career (By Kevin Rafferty)
  • Travels with Walt Disney: A Photographic Voyage Around the World (By Jeff Kurtti)
  • Eat Like Walt: The Wonderful World of Disney Food (By Marcy Carriker Smothers)
  • Walt Disney: An American Original (By Bob Thomas)
  • Disney A to Z: The Official Encyclopedia, Fifth Edition (By Disney Legend Dave Smith)
  • Disney Facts Revealed: Answers to Fans' Curious Questions (By Disney Legend Dave Smith)
  • Disney Trivia from the Vault: Secrets Revealed and Questions Answered (By Disney Legend Dave Smith)
  • My Pride: Mastering Life's Daily Performance from Broadway's Record-Breaking Lion King (By Alton Fitzgerald White)

Details

  • Title Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
  • Author The Disney Institute
  • Binding Hardback
  • Edition Rev Upd
  • Pages 224
  • Volumes 1
  • Language ENG
  • Publisher Disney Editions, New York
  • Publication date 2011-11-08
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index
  • ISBN 9781423145844 / 1423145844
  • Weight 1 lbs (0.45 kg)
  • Dimensions 9.1 x 6.1 x 0.9 in (23.11 x 15.49 x 2.29 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Walt Disney World (Fla.), Amusement parks - Customer services -
  • Library of Congress Catalogue Number 2011023545
  • Dewey Decimal Code 791.068

About the author

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.

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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney...
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

by The Disney Institute

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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

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  • Hardback
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9781423145844 / 1423145844
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Disney Press, 2011. Hardcover. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

  • Used
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  • Hardback
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Good
Binding
Hardcover
ISBN 10 / ISBN 13
9781423145844 / 1423145844
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Disney Press, 2011. Hardcover. Good. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

  • Used
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  • Hardback
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Very good
Binding
Hardcover
ISBN 10 / ISBN 13
9781423145844 / 1423145844
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Description:
Disney Press, 2011. Hardcover. Very Good. Disclaimer:Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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A$9.55
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

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  • Hardback
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Good
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Hardcover
ISBN 10 / ISBN 13
9781423145844 / 1423145844
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Description:
Disney Press, 2011. Hardcover. Good. Disclaimer:Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

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ISBN 10 / ISBN 13
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

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ISBN 10 / ISBN 13
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Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

Be Our Guest (Revised and Updated Edition) : Perfecting the Art of Customer Service

by The Disney Institute; Theodore Kinni

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  • Hardback
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ISBN 10 / ISBN 13
9781423145844 / 1423145844
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Disney Press, 2011. Hardcover. Very Good. Disclaimer:Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney...
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Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book)

by The Disney Institute

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Very good
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Updated
ISBN 10 / ISBN 13
9781423145844 / 1423145844
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Disney Editions. Updated. Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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