Home Incident Management for Operations by Rob Schnepp; Ron Vidal; Chris Hawley (ISBN: 9781491917626)

Stock photo: cover may vary

Incident Management for Operations Paperback - 2017

Name: Incident Management for Operations
Price: 29.04 GBP
Availability: InStock
Author: Schnepp, Rob
ISBN: 9781491917626

by Rob Schnepp; Ron Vidal; Chris Hawley

Add to wish list

Browse more copies for sale ↓

Reader reviews for Incident Management for Operations

Write a review for this book

Important Terms and Guidelines

Please focus on the book’s content and context. Also, add any personal comments as to how you enjoyed the book. Substantiate your likes and dislikes. You may make comparisons to other books.
Reviews must be at least 140 characters in length.
Please do not reveal critical plot elements.
This is not a help line. Contact customer support if you need help.

Your review must not include:

Obscenities, discriminatory language, or other insulting language not suitable for public domain
Advertisements, “spam” content, or references to other products, offers or websites.
Email addresses, URLs, phone numbers, physical addresses or other contact information.
Overly critical comments about other reviews or reviewers
Time-sensitive material (i.e. promotional tours, seminars, lectures, etc.)
Availability, price, or alternative ordering/shipping information

From the publisher

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.

You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.

Assess your IT incident response with the PROCESS programmatic evaluation tool
Get an overview of the IMS all-hazard, all-risk framework
Understand the responsibilities of the Incident Commander
Form a unified command structure for events that affect multiple business units
Systematically evaluate what broke and how the incident team responded

Details

Title Incident Management for Operations
Author Rob Schnepp; Ron Vidal; Chris Hawley
Binding Paperback
Pages 171
Volumes 1
Language ENG
Publisher O'Reilly Media
Publication date 2017-08-15
ISBN 9781491917626 / 1491917628
Weight 0.5 lbs (0.23 kg)
Dimensions 9 x 5.9 x 0.3 in (22.86 x 14.99 x 0.76 cm)
Category Computers - General Information

About the author

Rob Schnepp is a 28 year veteran of the fire service, retired as the Division Chief of Special Operations for the Alameda County (CA) Fire Department. He has vast experience in emergency response and served as incident commander on numerous large scale emergencies.

Rob has written numerous peer reviewed fire service related articles and two hazardous materials response textbooks. He is also an instructor for the US Defense Threat Reduction Agency, providing hazmat/WMD training to an international audience.

Ron's technology career spans 35 years as a senior executive in critical infrastructure including fiber optic and wireless telecommunications networks; data centers; electric power networks; and oil & gas facilities for Level 3 Communications, MFS Communications, UUNet Technologies and Kiewit. Ron led teams on $19 billion of M&A transactions and $14 billion of public market financings. Ron managed Level 3's executive response in New York City after the 9/11 World Trade Center terrorist attack and previously served on Mayor Dinkins's New York City Task Force on Network Reliability. Ron has testified before the U.S. House of Representatives Subcommittee on Technology and the Internet, as well as public utility commissions in California, New York and Massachusetts. Ron is a technical peer reviewer for FEMA's Assistance to Firefighter Grant program and has served as a volunteer firefighter in four states. Ron also serves on multiple working groups of the California Cybersecurity Task Force.

Chris Hawley is a 24 year veteran of the fire service, and served as the Special Operations Coordinator for the Baltimore County (MD) Fire Department. He has vast experience in emergency response and emergency response training. He has developed and delivered innovative HazMat/WMD training programs all over the world. He has delivered training & exercise in more than 40 countries. Chris has written seven textbooks regarding emergency response and incident management in addition to numerous articles and blogs.

More Copies for Sale

Stock photo: cover may vary