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Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone Paperback - 2006
by Shaun Belding
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Summary
Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.
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Details
- Title Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone
- Author Shaun Belding
- Binding Paperback
- Pages 204
- Volumes 1
- Language ENG
- Publisher ECW Press
- Publication date May 28, 2006
- Features Table of Contents
- ISBN 9781550226959 / 1550226959
- Weight 0.65 lbs (0.29 kg)
- Dimensions 8 x 6 x 0.53 in (20.32 x 15.24 x 1.35 cm)
- Category Business / Economics / Finance
- Library of Congress subjects Telephone in business, Telephone etiquette
- Dewey Decimal Code 651.73
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Winning with the Caller from Hell : A Survival Guide for Doing Business on the Telephone
Belding, Shaun
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Winning with the Caller from Hell : A Survival Guide for Doing Business on the Telephone
by Shaun Belding
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Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (4) (Winning with... series) [Paperback] Belding, Shaun
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by Belding, Shaun
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Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (4) (Winning with... series)
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Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (4) (Winning with... series) [Paperback] Belding, Shaun
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Winning with the Caller from Hell: A Survival Guide for Doing Business on the Telephone (4) (Winning with... series)
by Belding, Shaun
- Used
- Good
- Paperback
- Condition
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- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9781550226959 / 1550226959
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