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Freedom from Command and Control: Rethinking Management for Lean Service
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Freedom from Command and Control: Rethinking Management for Lean Service Hardback - 2005

by John Seddon

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An adherent of the Toyota Production System, Seddon demonstrates that decision-making based on purpose-related measures can help managers reconnect with operations, see waste, and exploit opportunities for improvement.

Reader reviews for Freedom from Command and Control: Rethinking Management for Lean Service

From the publisher

Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.

Details

  • Title Freedom from Command and Control: Rethinking Management for Lean Service
  • Author John Seddon
  • Binding Hardback
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher Productivity Press, New York
  • Publication date 2005-08-12
  • Features Bibliography, Index, Table of Contents
  • ISBN 9781563273278 / 1563273276
  • Weight 1.04 lbs (0.47 kg)
  • Dimensions 9.3 x 6.46 x 0.74 in (23.62 x 16.41 x 1.88 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Organizational effectiveness, Industrial management
  • Library of Congress Catalogue Number 2005015339
  • Dewey Decimal Code 658.315