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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service,
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line Paperback - 2007

by Kirk Jensen

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Reader reviews for Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line

From the publisher

The payoff for improving patient flow goes far beyond shorter wait times. When patients flow smoothly through the care process, nurses and physicians have the time they need to provide safe and compassionate care. Treatment is provided in the optimal setting, which reduces risk and improves outcomes. Patients feel satisfied and recommend your services to others, and your bottom line improves as more patients are treated.

This book provides the inspiration, information, and ideas you need to lead patient flow improvement efforts at your organization. You will learn from the successes and failures of the authors--healthcare leaders who have played pivotal roles in patient flow improvement projects. The book begins by explaining the fundamentals of patient flow and providing a solid business case for pursuing improvement efforts. It uses real-life examples to explain common patient flow theories and improvement methods.

The heart of the book focuses on the practical information and leadership techniques you can use to foster change and remove the barriers to smooth patient flow.

You will learn how to:

Break down departmental silos and build a multidisciplinary patient flow team Use metrics and benchmarking data to evaluate your organization and set goals Create and implement a reward system to initiate and sustain good patient flow behaviors Improve patient flow through the emergency department--the main point of entry into your organization

The book also explores what healthcare institutions can learn from other service organizations including Disney, Ritz-Carlton, and Starbucks. It discusses how to adapt their successful demand management and customer service techniques to the healthcare environment.

Details

  • Title Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line
  • Author Kirk Jensen
  • Binding Paperback
  • Edition [ Edition: first
  • Pages 182
  • Volumes 1
  • Language ENG
  • Publisher Ache Learn
  • Publication date January 15, 2007
  • Illustrated Yes
  • Features Bibliography, Illustrated
  • ISBN 9781567932652 / 1567932657
  • Category Medical / Nursing
  • Library of Congress Catalogue Number 2006049608
  • Dewey Decimal Code 362.110

About the author

Kirk B. Jensen, MD, MBA, FACEP, has spent over 20 years in emergency medicine management and clinical care. Dr. Jensen has been medical director for several emergency departments and is vice president of clinical operations for BestPractices, Inc. Dr. Jensen is a faculty member of the Institute for Healthcare Improvement ( IHI) focusing on patient flow, quality improvement, and patient satisfaction both within the ED and within the hospital. In addition, Dr. Jensen served on the expert panel and site examination team for Urgent Matters, a Robert Wood Johnson Foundation initiative focusing on helping hospitals eliminate ED crowding and congestion as well as preserving the healthcare safety net.

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Leadership for Smooth Patient Flow : Improved Outcomes, Improved Service, Improved Bottom Line

Leadership for Smooth Patient Flow : Improved Outcomes, Improved Service, Improved Bottom Line

by Kirk Jensen; Carol Haraden; Shari J. Welch; Thomas A. Mayer

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Leadership for Smooth Patient Flow : Improved Outcomes, Improved Service, Improved Bottom Line
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Leadership for Smooth Patient Flow : Improved Outcomes, Improved Service, Improved Bottom Line

by Kirk Jensen; Carol Haraden; Shari J. Welch; Thomas A. Mayer

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Health Administration Press, 2006. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line...
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line (ACHE Management)

by Jensen, Kirk

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  • Paperback
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ISBN 10 / ISBN 13
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line...
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line (ACHE Management)

by Jensen, Kirk

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  • Paperback
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ISBN 10 / ISBN 13
9781567932652 / 1567932657
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line...
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line (ACHE Management)

by Jensen, Kirk

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ISBN 10 / ISBN 13
9781567932652 / 1567932657
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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line...
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line (ACHE Management)

by Jensen, Kirk

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ISBN 10 / ISBN 13
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Health Administration Press, 2006-11-01. Illustrated. paperback. New. 6.00x0.40x9.00. Buy with confidence. Excellent Customer Service & Return policy.
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line

Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line

by Jensen, Kirk/ Mayer, Thom A./ Welch, Shari J./ Haraden, Carol

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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line...
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Leadership for Smooth Patient Flow: Improved Outcomes, Improved Service, Improved Bottom Line (ACHE Management)

by Jensen, Kirk

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  • Paperback
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ISBN 10 / ISBN 13
9781567932652 / 1567932657
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Health Administration Press, 2006-11-01. Paperback. New. In shrink wrap. Looks like an interesting title!
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