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The Arthur Andersen Guide to Talking with Your Customers
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The Arthur Andersen Guide to Talking with Your Customers Hardback - 1997

by Michael Wing; Arthur Andersen (With)

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From the publisher

Smart business owners and managers beat the competition by surveying customers and tailoring their businesses to serve customer needs, wants, and expectations. The Arthur Andersen Guide to Talking with Your Customers provides the action plans necessary to start an ongoing customer satisfaction program. It includes checklists, flowcharts, questionnaires and worksheets. There are:
-- sample surveys for customers and employees
-- sample letters that improve response rates
-- ideas for using technology to assess customers' needs

The methods outlined in this guide will lead to improved customer satisfaction, increase a business's understanding of itself, and boost profits. Arthur Andersen LLP now lends its worldwide reputation to Michael J. Wing's critical insights into the field of customer relations.

Details

  • Title The Arthur Andersen Guide to Talking with Your Customers
  • Author Michael Wing; Arthur Andersen (With)
  • Binding Hardback
  • Edition 3rd Printing
  • Pages 218
  • Volumes 1
  • Language ENG
  • Publisher Dearborn Trade
  • Publication date 1997-05
  • ISBN 9781574100754 / 1574100750
  • Weight 1.2 lbs (0.54 kg)
  • Dimensions 10.95 x 8.52 x 0.53 in (27.81 x 21.64 x 1.35 cm)
  • Category Business / Economics / Finance
  • Library of Congress Catalogue Number 97007822
  • Dewey Decimal Code 658.812

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The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your...
Stock photo: cover may vary

The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your Business : When You Ask the Right Questions

by Wing, Michael J.; Arthur Andersen (Firm)

  • Used
  • Very good
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Very good
Edition
Revised, Subsequent
ISBN 10 / ISBN 13
9781574100754 / 1574100750
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1
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Description:
Upstart Pub Co. Revised, Subsequent. Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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A$9.51
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The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your...
Stock photo: cover may vary

The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your Business : When You Ask the Right Questions

by Wing, Michael J

  • Used
  • Good
  • Paperback
Condition
Good
Edition
Revised, Subsequent
Binding
Paperback
ISBN 10 / ISBN 13
9781574100754 / 1574100750
Quantity available
1
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Item price
A$19.30
Free Delivery to USA

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Description:
Upstart Pub Co, 1997-01-01. Revised, Subsequent. paperback. Good. 11X8.6X0.6. Buy with confidence. Excellent Customer Service & Return policy.
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Item price
A$19.30
Free Delivery to USA
The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your...
Stock photo: cover may vary

The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your Business : When You Ask the Right Questions

by Wing, Michael J

  • Used
  • Paperback
Condition
Used
Edition
Revised, Subsequent
Binding
Paperback
ISBN 10 / ISBN 13
9781574100754 / 1574100750
Quantity available
1
Seller
Item price
A$20.24
A$21.75 Delivery to USA

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Description:
Brand: Dearborn Financial Publishing, 0000-00-00. Revised, Subsequent. paperback. Used: Good. 8.75x0.50x11.00. Buy with confidence. Excellent Customer Service & Return policy.
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Item price
A$20.24
A$21.75 Delivery to USA
The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your...
Stock photo: cover may vary

The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your Business : When You Ask the Right Questions

by Wing, Michael J.

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9781574100754 / 1574100750
Quantity available
1
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Item price
A$56.12
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Description:
paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your...
Stock photo: cover may vary

The Arthur Andersen Guide to Talking With Your Customers: What They Will Tell You About Your Business : When You Ask the Right Questions

by Wing, Michael J

  • New
  • Paperback
Condition
New
Edition
Revised, Subsequent
Binding
Paperback
ISBN 10 / ISBN 13
9781574100754 / 1574100750
Quantity available
6
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A$300.18
A$21.75 Delivery to USA

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Description:
Brand: Dearborn Financial Publishing, 0000-00-00. Revised, Subsequent. paperback. New. 8.75x0.50x11.00. Buy with confidence. Excellent Customer Service & Return policy.
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Item price
A$300.18
A$21.75 Delivery to USA