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Designing the Best Call Center for Your Business
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Designing the Best Call Center for Your Business Paperback - 2000 - 1st Edition

by Brendan B. Read

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Reader reviews for Designing the Best Call Center for Your Business

From the publisher

This guide aims to explain every aspect of building a successful call-centre, from opening and expanding a live agent call-centre, to in-depth coverage and workstation design, site selection, staff recruitment, training and retention. The book's focus is on creating an environment that enhances personnel productivity and retention.

First line

When people strike up a conversation with me, they invariably ask what I do for a living.

Details

  • Title Designing the Best Call Center for Your Business
  • Author Brendan B. Read
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Pages 281
  • Volumes 1
  • Language ENG
  • Publisher Cmp, San Francisco, California, U.S.A.
  • Publication date December 2000
  • Illustrated Yes
  • ISBN 9781578200634 / 1578200636
  • Weight 1.04 lbs (0.47 kg)
  • Dimensions 8.99 x 6.04 x 0.71 in (22.83 x 15.34 x 1.80 cm)
  • Category Business / Economics / Finance
  • Library of Congress Catalogue Number 2002510342
  • Dewey Decimal Code 658.84

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Designing the Best Call Center for Your Business (CMP Books)
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Designing the Best Call Center for Your Business (CMP Books)

by Read, Brendan B

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  • Paperback
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New
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Paperback
ISBN 10 / ISBN 13
9781578200634 / 1578200636
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A$24.18
A$5.14 Delivery to USA

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CMP, 2000-12-29. Paperback. Like New.
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A$24.18
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Designing the Best Call Centre for Your Business
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Designing the Best Call Centre for Your Business

by Brendan B Read Brendan Read

  • Used
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ISBN 10 / ISBN 13
9781578200634 / 1578200636
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Flatiron Publishing, Incorporated , pp. 281 1st Edition . Papeback. Used.
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Designing the Best Call Center for Your Business: A Complete Guide for Location, Services,...
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New/New. Brand New Original US Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!
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DESIGNING THE BEST CALL CENTER FOR YOUR BUSINESS: A COMPLETE GUIDE FOR LOCATION, SERVICES,...
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DESIGNING THE BEST CALL CENTER FOR YOUR BUSINESS: A COMPLETE GUIDE FOR LOCATION, SERVICES, STAFFING, AND OUTSOURCING

by BRENDAN READ ,

  • New
  • Paperback
  • first
Condition
New
Edition
1st
Binding
Paperback
ISBN 10 / ISBN 13
9781578200634 / 1578200636
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Item price
A$66.02
A$29.34 Delivery to USA

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Description:
CMP, 2000. 1st. Paperback. New/New.
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Item price
A$66.02
A$29.34 Delivery to USA
DESIGNING THE BEST CALL CENTER FOR YOUR BUSINESS: A COMPLETE GUIDE FOR LOCATION, SERVICES,...
Stock photo: cover may vary

DESIGNING THE BEST CALL CENTER FOR YOUR BUSINESS: A COMPLETE GUIDE FOR LOCATION, SERVICES, STAFFING, AND OUTSOURCING

by BRENDAN READ ,

  • Used
  • Paperback
  • first
Condition
New
Edition
1st
Binding
Paperback
ISBN 10 / ISBN 13
9781578200634 / 1578200636
Quantity available
5
Seller
Item price
A$66.02
A$29.34 Delivery to USA

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Description:
CMP, 2000. 1st. Paperback. UsedLikeNew/UsedLikeNew.
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Item price
A$66.02
A$29.34 Delivery to USA
Designing The Best Call Center For Your Business: Complete Guide For Location, Services, Staffing...
Stock photo: cover may vary

Designing The Best Call Center For Your Business: Complete Guide For Location, Services, Staffing And Outsourcing

by Read, Brenda B.

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9781578200634 / 1578200636
Quantity available
1
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A$182.04
Free Delivery to USA

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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Item price
A$182.04
Free Delivery to USA