Customers Are the Answer to Everything: How to Get and Keep All the Customers Your Business Wants Paperback - 2012

Martha Hanlon cut her marketing teeth in some pretty big places. An MBA from Wharton and years of directing product management and marketing groups for some of the biggest companies in America like AT&T, BT and MCI taught her how Big Guys do marketing. After years of leading the gorillas to revenue gains, she knew it was time to do the same with small business. That's where the innovation lies. After creating the marketing services group to serve Blanc and Otus Public Relations venture-backed clients, Martha went on to found three businesses of her own. So she "gets" small business. Sought-after to develop new marketing techniques to rapidly build brands, products and leads, leads, leads, she spots trends and breaks a lot of marketing "rules" to deliver new results. Fun, engaging and a bit irreverent, Martha is passionate about the need for businesses to start talking to people the way they talk to each other---in lively, authentic conversations--and to tell stories that help the world understand why they are cool.

Chris Williams started her career as a business builder much earlier than most--at the tender age of 9 she became the top seller in Girl Scout cookies. Chris moved on to more challenging opportunities, eventually becoming a successful sales manager and trainer at Xerox and building her own multimillion-dollar distributorship. After Chris graduated from the University of Oregon with a major in Marketing and Finance, she went straight to work for Xerox, serving as sales manager and district marketing manager. Year over year, her revenue growth topped 18%. Always in the President's Club, she not only trained over 400 sales reps and launched 48 products.