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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)
by Cook, Sarah
- Used
- Good
- Paperback
- Condition
- Good
- ISBN 10
- 0749437928
- ISBN 13
- 9780749437923
- Seller
-
Newport Coast, California, United States
Payment Methods Accepted
About This Item
paperback. Good. Access codes and supplements are not guaranteed with used items.
Synopsis
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
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Details
- Bookseller
- Bonita
(US)
- Bookseller's Inventory #
- 0749437928.G
- Title
- Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)
- Author
- Cook, Sarah
- Format/Binding
- Paperback
- Book Condition
- Used - Good
- Quantity Available
- 1
- ISBN 10
- 0749437928
- ISBN 13
- 9780749437923
- Publisher
- Kogan Page
- This edition first published
- August 1, 2002
Terms of Sale
Bonita
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.