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Customer Care Excellence: Create an Effective Customer Service Strategy
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Customer Care Excellence: Create an Effective Customer Service Strategy Paperback - 2002 - 4th Edition

by Sarah Cook

Summary

This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.

Details

  • Title Customer Care Excellence: Create an Effective Customer Service Strategy
  • Author Sarah Cook
  • Binding Paperback
  • Edition number 4th
  • Edition 4
  • Pages 248
  • Volumes 1
  • Language ENG
  • Publisher Kogan Page
  • Date August 1, 2002
  • ISBN 9780749437923 / 0749437928
  • Weight 0.79 lbs (0.36 kg)
  • Dimensions 9.3 x 5.97 x 0.56 in (23.62 x 15.16 x 1.42 cm)
  • Dewey Decimal Code 658.812

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Customer Care Excellence: How to Create an Effective Customer Focus (Professional Paperbacks)

Customer Care Excellence: How to Create an Effective Customer Focus (Professional Paperbacks)

by Cook, Sarah

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Customer Care Excellence: How to Create An Effective Customer Focus (Professional Paperbacks)
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Customer Care Excellence: How to Create An Effective Customer Focus (Professional Paperbacks)

by Cook, S.

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ISBN 10 / ISBN 13
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Kogan Page, 2002. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9780749437923
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Customer Care Excellence : Create an Effective Customer Service Strategy
Stock Photo: Cover May Be Different

Customer Care Excellence : Create an Effective Customer Service Strategy

by Cook, Sarah

  • Used
Condition
Used - Good
ISBN 10 / ISBN 13
9780749437923 / 0749437928
Quantity Available
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Kogan Page, Limited. Used - Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
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Customer Care Excellence: Create an Effective Customer Service Strategy
Stock Photo: Cover May Be Different

Customer Care Excellence: Create an Effective Customer Service Strategy

by Cook, Sarah

  • Used
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  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780749437923 / 0749437928
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Kogan Page, 2002. Paperback. Good. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback...
Stock Photo: Cover May Be Different

Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)

by Cook, Sarah

  • Used
  • Good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780749437923 / 0749437928
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This seller has earned a 5 of 5 Stars rating from Biblio customers.
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