![Customer Care Excellence : Create an Effective Customer Service Strategy](https://d3525k1ryd2155.cloudfront.net/f/923/437/9780749437923.IN.0.m.jpg)
![Customer Care Excellence : Create an Effective Customer Service Strategy](https://d3525k1ryd2155.cloudfront.net/f/923/437/9780749437923.IN.0.m.jpg)
Stock Photo: Cover May Be Different
Customer Care Excellence : Create an Effective Customer Service Strategy
by Cook, Sarah
- Used
- Condition
- Used - Good
- ISBN 10
- 0749437928
- ISBN 13
- 9780749437923
- Seller
-
Dunfermline, Fife, United Kingdom
Payment Methods Accepted
About This Item
Kogan Page, Limited. Used - Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Synopsis
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
Reviews
(Log in or Create an Account first!)
Details
- Bookseller
- Better World Books Ltd
(GB)
- Bookseller's Inventory #
- GRP28275214
- Title
- Customer Care Excellence : Create an Effective Customer Service Strategy
- Author
- Cook, Sarah
- Book Condition
- Used - Good
- Quantity Available
- 1
- Binding
- Paperback
- ISBN 10
- 0749437928
- ISBN 13
- 9780749437923
- Publisher
- Kogan Page, Limited
- This edition first published
- August 1, 2002
Terms of Sale
Better World Books Ltd
30 day return guarantee, with full refund including shipping cost for up to 30 days after delivery if an item arrives misdescribed or damaged. Please keep in mind that because we deal mostly in used books, any extra components, such as CDs or access codes, are usually not included. CDs: If the book does include a CD, it will be noted in the book's description ("With CD!"). Otherwise, there is no CD included, even if the term is used in the book's title. Access Codes: Unless the book is described as "New," please assume that the book does *not* have an access code.
About the Seller
Better World Books Ltd
Biblio member since 2009
Dunfermline, Fife
About Better World Books Ltd
Better World Books generates funding for literacy charities through the sales of second-hand books. Our current partner charities in the UK are READ International, the National Literacy Trust, Room to Read. (Registered Charities no. 1128534, no. 1116260 and no. 1125803 and the National Adult Literacy Agency. Much of our stock is ex-library due to our close relationships with UK libraries. We offer a service that helps them keep their unwanted books out of landfill. All ex-library books will be marked as such in their individual listings. 99% of orders are dispatched within 24 hours and we offer a 100% money back guarantee if you are not completely satisfied.