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Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force
by Jolles, Rob
- Used
- Signed
- Condition
- Collectible - Very Good
- ISBN 10
- 0684855011
- ISBN 13
- 9780684855011
- Seller
-
Frederick, Maryland, United States
Payment Methods Accepted
About This Item
Free Press. Collectible - Very Good. Signed Copy Collectible - Very Good. Inscribed by author on front inside cover. With remainder mark.
Synopsis
This revised edition of Robert Jolless classic book on sales technique features brand new material throughout, including illustrations, teaching aids, coaching techniques, and true implementation strategies! When you have a process, you have a way of measuring what you are doing. When you can measure ityou can fix it!" Customer Centered Selling teaches the secrets of the world-famous Xerox sales training by reversing the conventional selling practices of searching for customer needs, pitching product, and adopting an order-taking mentality. Jolles provides a systematic, repeatable, predictable approach that teaches how to anticipate and influence behavior by studying and understanding the clients "Decision Cycle" and critical "Decision Points." Through the use of case studies, interactive activities, and job aids, anyonefrom a seasoned sales professional to a manager or parentcan not only learn the power to influence behavior, but can implement these ideas as well. Put to good use by Toyota, Disney, NASA, Nortel, General Electric, a dozen universities, and more than fifty financial institutions, Customer Centered Selling provides a step-by-step, consultative process that inspires as it teaches.
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Details
- Bookseller
- Wonder Book
(US)
- Bookseller's Inventory #
- SB14D-01773
- Title
- Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force
- Author
- Jolles, Rob
- Book Condition
- Used - Collectible - Very Good
- Binding
- Paperback
- ISBN 10
- 0684855011
- ISBN 13
- 9780684855011
- Publisher
- Free Press
- Place of Publication
- Us
- This edition first published
- August 15, 2000
Terms of Sale
Wonder Book
RETURNS are cheerfully accepted up to 30 days. We ship out within 1-2 business days and U.S. Standard Shipments usually arrive within 6-9 business days, Priority 3-6.
About the Seller
Wonder Book
Biblio member since 2003
Frederick, Maryland
About Wonder Book
With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children\'s paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost \"in the stacks\" for as long as they wish. In 2002 USAToday recognized us as \"1 of 10 Great Old Bookstores\", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan.
Glossary
Some terminology that may be used in this description includes:
- Remainder Mark
- Usually an ink marking of some sort which indicates that the book was designated a remainder. In most cases, it can be found on...
- Inscribed
- When a book is described as being inscribed, it indicates that a short note written by the author or a previous owner has been...
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