BIBLIO is the largest independent book marketplace in the world, with over 100 million books.

Skip to content

A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists
Stock photo: cover may vary

A Guide to Computer User Support for Help Desk and Support Specialists Paperback - 2014 - 6th Edition

by Beisse, Fred

Add to wish list
  • Used
  • Good
  • Paperback
Used - Good

Description

paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Ask the seller a question Add to wish list
A$63.89
Free Delivery within USA
Standard delivery: 7 to 14 days
More delivery options
Dropship order
Ships from Bonita (California, United States)

Details

  • Title A Guide to Computer User Support for Help Desk and Support Specialists
  • Author Beisse, Fred
  • Binding Paperback
  • Edition number 6th
  • Edition 6
  • Condition Used - Good
  • Pages 688
  • Volumes 1
  • Language ENG
  • Publisher Cengage Learning, USA
  • Publication date 2014-09
  • Illustrated Yes
  • Bookseller's Inventory # 1285852680.G
  • ISBN 9781285852683 / 1285852680
  • Weight 2.6 lbs (1.18 kg)
  • Dimensions 9 x 7.2 x 1.1 in (22.86 x 18.29 x 2.79 cm)
  • Category Computers - Languages / Programming
  • Library of Congress subjects Information technology - Management, Customer services - Management
  • Library of Congress Catalogue Number 2014937484
  • Dewey Decimal Code 004
  • Quantity available 1

About Bonita California, United States

Biblio member since 2020

Terms of Sale: 30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

Browse books from Bonita

Reader reviews for A Guide to Computer User Support for Help Desk and Support Specialists

From the publisher

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
tracking-