BIBLIO is the largest independent book marketplace in the world, with over 100 million books.

Skip to content

A Guide to Computer User Support for Help Desk and Support Specialists
Stock photo: cover may vary

A Guide to Computer User Support for Help Desk and Support Specialists Paperback - 2014 - 6th Edition

by Fred Beisse

Add to wish list

Reader reviews for A Guide to Computer User Support for Help Desk and Support Specialists

From the publisher

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Details

  • Title A Guide to Computer User Support for Help Desk and Support Specialists
  • Author Fred Beisse
  • Binding Paperback
  • Edition number 6th
  • Edition 6
  • Pages 688
  • Volumes 1
  • Language ENG
  • Publisher Cengage Learning, USA
  • Publication date 2014-09
  • Illustrated Yes
  • ISBN 9781285852683 / 1285852680
  • Weight 2.6 lbs (1.18 kg)
  • Dimensions 9 x 7.2 x 1.1 in (22.86 x 18.29 x 2.79 cm)
  • Category Computers - Languages / Programming
  • Library of Congress subjects Information technology - Management, Customer services - Management
  • Library of Congress Catalogue Number 2014937484
  • Dewey Decimal Code 004

More Copies for Sale

A Guide to Computer User Support for Help Desk and Support Specialists
Stock photo: cover may vary

A Guide to Computer User Support for Help Desk and Support Specialists

by Beisse, Fred

  • Used
  • Very good
Condition
Very good
Edition
6
ISBN 10 / ISBN 13
9781285852683 / 1285852680
Quantity available
4
Seller
Item price
A$18.24
Free Delivery to USA

Show details

Description:
Cengage Learning. 6. Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
Add to wish list
Item price
A$18.24
Free Delivery to USA
A Guide to Computer User Support for Help Desk and Support Specialists
Stock photo: cover may vary

A Guide to Computer User Support for Help Desk and Support Specialists

by Beisse, Fred

  • Used
  • Paperback
Condition
Used
Edition
6
Binding
Paperback
ISBN 10 / ISBN 13
9781285852683 / 1285852680
Quantity available
1
Seller
Item price
A$21.64
Free Delivery to USA

Show details

Description:
Cengage Learning, 2014-09-23. 6. paperback. Used: Good. 7.50x1.00x9.00. Buy with confidence. Excellent Customer Service & Return policy.
Add to wish list
Item price
A$21.64
Free Delivery to USA
A Guide to Computer User Support for Help Desk and Support Specialists
Stock photo: cover may vary

A Guide to Computer User Support for Help Desk and Support Specialists

by Beisse, Fred

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9781285852683 / 1285852680
Quantity available
1
Seller
Item price
A$63.89
Free Delivery to USA

Show details

Description:
paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Add to wish list
Item price
A$63.89
Free Delivery to USA
A Guide to Computer User Support for Help Desk and Support Specialists
Stock photo: cover may vary

A Guide to Computer User Support for Help Desk and Support Specialists

by Beisse, Fred

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9781285852683 / 1285852680
Quantity available
1
Seller
Item price
A$78.84
Free Delivery to USA

Show details

Description:
Cengage Learning, 2014-09-23. paperback. Good. 7x1x9. Normal wear from daily use. May include markings or highlighting.
Add to wish list
Item price
A$78.84
Free Delivery to USA
A Guide to Computer User Support for Help Desk and Support Specialists
Stock photo: cover may vary

A Guide to Computer User Support for Help Desk and Support Specialists

by Beisse, Fred

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9781285852683 / 1285852680
Quantity available
1
Seller
Item price
A$84.31
A$5.59 Delivery to USA

Show details

Description:
Cengage Learning, 2014-09-23. Paperback. Good. Textbook, May Have Highlights, Notes and/or Underlining, BOOK ONLY-NO ACCESS CODE, NO CD, Ships with Tracking
Add to wish list
Item price
A$84.31
A$5.59 Delivery to USA
A Guide to Computer User Support for Help Desk and Support Specialists
Stock photo: cover may vary

A Guide to Computer User Support for Help Desk and Support Specialists

by Beisse, Fred

  • New
  • Paperback
Condition
New
Edition
6
Binding
Paperback
ISBN 10 / ISBN 13
9781285852683 / 1285852680
Quantity available
6
Seller
Item price
A$206.32
Free Delivery to USA

Show details

Description:
Cengage Learning, 2014-09-23. 6. paperback. New. 7.50x1.00x9.00. Buy with confidence. Excellent Customer Service & Return policy.
Add to wish list
Item price
A$206.32
Free Delivery to USA
A Guide to Computer User Support for Help Desk and Support Specialists
Stock photo: cover may vary

A Guide to Computer User Support for Help Desk and Support Specialists

by Beisse, Fred

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9781285852683 / 1285852680
Quantity available
1
Seller
Item price
A$286.12
A$48.08 Delivery to USA

Show details

Description:
Cengage Learning, 2014. Paperback. New. 6th edition. 688 pages. 9.00x7.50x1.00 inches.
Add to wish list
Item price
A$286.12
A$48.08 Delivery to USA
A Guide To Computer User Support For Help Desk and Support Specialists
Stock photo: cover may vary

A Guide To Computer User Support For Help Desk and Support Specialists

by Beisse, Fred,

  • New
Condition
New
ISBN 10 / ISBN 13
9781285852683 / 1285852680
Quantity available
5
Seller
Item price
A$304.09
A$5.72 Delivery to USA

Show details

Description:
new.
Add to wish list
Item price
A$304.09
A$5.72 Delivery to USA
A Guide To Computer User Support For Help Desk and Support Specialists
Stock photo: cover may vary

A Guide To Computer User Support For Help Desk and Support Specialists

by Beisse, Fred,

  • Used
Condition
New
ISBN 10 / ISBN 13
9781285852683 / 1285852680
Quantity available
5
Seller
Item price
A$304.09
A$5.72 Delivery to USA

Show details

Description:
like new.
Add to wish list
Item price
A$304.09
A$5.72 Delivery to USA