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A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists
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A Guide to Computer User Support for Help Desk and Support Specialists Paperback - 2014 - 6th Edition

by Beisse, Fred

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Description

Cengage Learning. 6. Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Details

  • Title A Guide to Computer User Support for Help Desk and Support Specialists
  • Author Beisse, Fred
  • Binding Paperback
  • Edition number 6th
  • Edition 6
  • Condition Used - Very good
  • Pages 688
  • Volumes 1
  • Language ENG
  • Publisher Cengage Learning, USA
  • Publication date 2014-09
  • Illustrated Yes
  • Bookseller's Inventory # 1285852680-11-1
  • ISBN 9781285852683 / 1285852680
  • Weight 2.6 lbs (1.18 kg)
  • Dimensions 9 x 7.2 x 1.1 in (22.86 x 18.29 x 2.79 cm)
  • Category Computers - Languages / Programming
  • Library of Congress subjects Information technology - Management, Customer services - Management
  • Library of Congress Catalogue Number 2014937484
  • Dewey Decimal Code 004
  • Quantity available 4

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Reader reviews for A Guide to Computer User Support for Help Desk and Support Specialists

From the publisher

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
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