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Measuring the Performance of Public Services: Principles and Practice

Measuring the Performance of Public Services: Principles and Practice

Measuring the Performance of Public Services: Principles and Practice Hardback - 2012

by Michael Pidd

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Hardback. New. Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations.
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Details

  • Title Measuring the Performance of Public Services: Principles and Practice
  • Author Michael Pidd
  • Binding Hardback
  • Condition New
  • Pages 332
  • Volumes 1
  • Language ENG
  • Publisher Cambridge University Press
  • Publication date 2012-02-02
  • Features Bibliography, Index, Table of Contents
  • Bookseller's Inventory # B9781107004658
  • ISBN 9781107004658 / 1107004659
  • Weight 1.75 lbs (0.79 kg)
  • Dimensions 9.8 x 6.9 x 0.9 in (24.89 x 17.53 x 2.29 cm)
  • Category Politics / Current Events
  • Library of Congress subjects Public administration - Evaluation, Public administration - Management
  • Library of Congress Catalogue Number 2011041130
  • Dewey Decimal Code 352.375
  • Quantity available 10

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From the publisher

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

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