BIBLIO is the largest independent book marketplace in the world, with over 100 million books.

Skip to content

Quality Engineering: The missing key to digital CX

Quality Engineering: The missing key to digital CX

Quality Engineering: The missing key to digital CX Paperback - 2022

by Adonis Celestine

Add to wish list
  • New
  • Paperback
New

Description

Paperback. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; Experience is the new metric of qualityHow can you attract your customers? How can you delight your customers? How can you wow your customers every single time?Companies that have managed to figure this out are extremely successful in t
Ask the seller a question Add to wish list
A$38.94
A$15.53 Delivery to USA
Standard delivery: 7 to 12 days
More delivery options
Ships from Ria Christie Collections (Greater London, United Kingdom)

Details

  • Title Quality Engineering: The missing key to digital CX
  • Author Adonis Celestine
  • Binding Paperback
  • Condition New
  • Pages 220
  • Volumes 1
  • Language ENG
  • Publisher Independently Published
  • Publication date 2022-09-07
  • Bookseller's Inventory # ria9798838994554_inp
  • ISBN 9798838994554
  • Weight 0.66 lbs (0.30 kg)
  • Dimensions 9 x 6 x 0.46 in (22.86 x 15.24 x 1.17 cm)
  • Category Computers - General Information
  • Quantity available 607

About Ria Christie Collections Greater London, United Kingdom

Biblio member since 2014

Hello We are professional online booksellers. We sell mostly new books and textbooks and we do our best to provide a competitive price. We are based in Greater London, UK. We pride ourselves by providing a good customer service throughout, shipping the items quickly and replying to customer queries promptly. Ria Christie Collections

Terms of Sale:

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

Browse books from Ria Christie Collections

Reader reviews for Quality Engineering: The missing key to digital CX

From the publisher

Experience is the new metric of quality

How can you attract your customers? How can you delight your customers? How can you wow your customers every single time?

Companies that have managed to figure this out are extremely successful in the market. Their success can be attributed to a defining X factor. The X factor is the customer experience factor that makes companies successful and customers loyal. Could you ensure the right quality of experience at every aspect of your product?
Quality engineering in the digital era requires an important perspective shift -from the traditional paradigm centered on product features and functionality to the new hyperattention on providing the right customer experience at every step of the process. Remember you are no longer selling products but you are selling experiences and your quality strategy needs to be aligned with the new realities.

A must read for all digital quality engineers

tracking-