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Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff

Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff

Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff
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Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff Paperback - 1994 - 1st Edition

by Kitty Smith

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Description

Neal-Schuman Publishers, Incorporated, 1994. Paperback. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions.
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Details

  • Title Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff
  • Author Kitty Smith
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Condition Used - Good
  • Pages 166
  • Volumes 1
  • Language ENG
  • Publisher Neal-Schuman Publishers, Incorporated
  • Publication date 1994
  • Illustrated Yes
  • Bookseller's Inventory # G1555701612I3N00
  • ISBN 9781555701611 / 1555701612
  • Weight 1.13 lbs (0.51 kg)
  • Dimensions 11.04 x 8.57 x 0.49 in (28.04 x 21.77 x 1.24 cm)
  • Category Education / Teaching
  • Library of Congress Catalogue Number 93046452
  • Dewey Decimal Code 025.5
  • Quantity available 1

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From the publisher

"Difficult" people frequent every kind of library. Whether a tough customer's behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with one. This best-selling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive-aggressive, lonely, homeless, etc.), different responses, and appropriate resources for help.

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