BIBLIO is the largest independent book marketplace in the world, with over 100 million books.

Skip to content

Serving the Difficult Customer
Stock photo: cover may vary

Serving the Difficult Customer Paperback - 1994 - 1st Edition

by Kitty Smith

Add to wish list

Reader reviews for Serving the Difficult Customer

From the publisher

"Difficult" people frequent every kind of library. Whether a tough customer's behavior is a symptom of mental or emotional disorder, or the result of a bad day and a convenient target, all library staff benefit from knowing how to deal with one. This best-selling manual guides library staff at all levels through different types of behavior and clients (e.g., angry, hostile, aggressive, passive-aggressive, lonely, homeless, etc.), different responses, and appropriate resources for help.

Details

  • Title Serving the Difficult Customer
  • Author Kitty Smith
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Pages 166
  • Volumes 1
  • Language ENG
  • Publisher Neal-Schuman Publishers
  • Publication date February 1994
  • Illustrated Yes
  • ISBN 9781555701611 / 1555701612
  • Weight 1.13 lbs (0.51 kg)
  • Dimensions 11.04 x 8.57 x 0.49 in (28.04 x 21.77 x 1.24 cm)
  • Category Education / Teaching
  • Library of Congress Catalogue Number 93046452
  • Dewey Decimal Code 025.5

More Copies for Sale

Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff
Stock photo: cover may vary

Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff

by Kitty Smith

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9781555701611 / 1555701612
Quantity available
1
Seller
Item price
A$14.35
Free Delivery to USA

Show details

Description:
Neal-Schuman Publishers, Incorporated, 1994. Paperback. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions.
Add to wish list
Item price
A$14.35
Free Delivery to USA
Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for...
Stock photo: cover may vary

Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians)

by Kitty Smith

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9781555701611 / 1555701612
Quantity available
1
Seller
Item price
A$73.13
Free Delivery to USA

Show details

Description:
paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Add to wish list
Item price
A$73.13
Free Delivery to USA
Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff
Stock photo: cover may vary

Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff

by Smith, Kitty

  • Used
Condition
Used
ISBN 10 / ISBN 13
9781555701611 / 1555701612
Quantity available
1
Seller
Item price
A$143.94
Free Delivery to USA

Show details

Description:
Neal-Schuman Publishers, Incorporated. Used - Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Add to wish list
Item price
A$143.94
Free Delivery to USA
Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff
Stock photo: cover may vary

Serving the Difficult Customer : A How-to-Do-It Manual for Library Staff

by Smith, Kitty

  • Used
Condition
Used
ISBN 10 / ISBN 13
9781555701611 / 1555701612
Quantity available
1
Seller
Item price
A$143.94
Free Delivery to USA

Show details

Description:
Neal-Schuman Publishers, Incorporated. Used - Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Add to wish list
Item price
A$143.94
Free Delivery to USA
Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for...
Stock photo: cover may vary

Serving the Difficult Customer: A How-To-Do-It Manual for Library Staff (How to Do It Manuals for Librarians)

by Kitty Smith

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9781555701611 / 1555701612
Quantity available
1
Seller
Item price
A$206.41
A$8.57 Delivery to USA

Show details

Description:
Neal Schuman Pub, 1994-07-28. Paperback. New. In shrink wrap. Looks like an interesting title!
Add to wish list
Item price
A$206.41
A$8.57 Delivery to USA