Customer Service & FAQ
Looking for answers? Below, you will find links to some of the most commonly asked questions on Biblio.com.au. To search our Customer Service section for help, click here.
Commonly Asked Questions
What upload formats does Biblio accept?How are fulfillment rates calculated?
When will I be paid?
How does uploading work?
What is the Rare Book Room and what can I put in there?
How do I generate an upload for Biblio.com.au from HomeBase 2 or 2.3?
How do I add photos to my listings?
How do I qualify for Commission Free sales?
What do the tools on the order detail screen do?
Why is this order on hold?
How do I upload book photos via FTP?
What happens if I don't put my Book Id number/SKU in the subject line of my email?
Can I use FTP to upload my inventory to Biblio.com.au?
How do I use HomeBase 2.3 to send a file via FTP?
How do I upload to Biblio using BookHound 7ce?
What are the fees for listing books through Biblio?
What is FTP?
How do I add a tracking number to an order?
How do I upload a file to Biblio?