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The Customer Differential: The Complete Guide to Implementing Customer
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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management Hardback - 2001

by Melinda Nykamp

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From the publisher

This text provides step-by-step guidelines for implementing customer relationship management (CRM) throughout an organization. This book explains: the benefits of CRM, the planning, change management, business metrics and analytics, systems and technology, and measuring the impact of CRM.

First line

Imagine a world in which you could readily locate and purchase the products and services that you need, coupled with receiving ongoing relevant communications and amazing service and support.

Details

  • Title The Customer Differential: The Complete Guide to Implementing Customer Relationship Management
  • Author Melinda Nykamp
  • Binding Hardback
  • Edition First Printing
  • Pages 224
  • Volumes 1
  • Language ENG
  • Publisher Amacom, New York, New York, U.S.A.
  • Publication date February 15, 2001
  • ISBN 9780814406229 / 081440622X
  • Weight 1 lbs (0.45 kg)
  • Dimensions 9.31 x 6.3 x 0.96 in (23.65 x 16.00 x 2.44 cm)
  • Category Business / Economics / Finance
  • Library of Congress Catalogue Number 00050226
  • Dewey Decimal Code 658.812

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The Customer Differential: The Complete Guide to Implementing Customer Relationship Management
Stock photo: cover may vary

The Customer Differential: The Complete Guide to Implementing Customer Relationship Management

by Nykamp, Melinda

  • Used
  • Hardback
Condition
Used
Binding
Hardcover
ISBN 10 / ISBN 13
9780814406229 / 081440622x
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1
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Amacom, 2001. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9780814406229
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A$7.23
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The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM
Stock photo: cover may vary

The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM

by Nykamp, Melinda

  • Used
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  • Hardback
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Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780814406229 / 081440622X
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Amacom Books, 2001-02-15. hardcover. Good. 6x0x9.
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The Customer Differential  Complete Guide to Implementing Customer Relationship Management CRM
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The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM

by Nykamp, Melinda

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  • Hardback
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Hardcover
ISBN 10 / ISBN 13
9780814406229 / 081440622x
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AMACOM, 2001-02-15. Hardcover. New. 0.9449 in x 9.1339 in x 6.1417 in.
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A$12.39
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The Customer Differential : The Complete Guide to Implementing Customer Relationship Management

The Customer Differential : The Complete Guide to Implementing Customer Relationship Management

by Melinda Nykamp

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  • Hardback
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Very good
Binding
Hardcover
ISBN 10 / ISBN 13
9780814406229 / 081440622X
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AMACOM, 2001. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM
Stock photo: cover may vary

The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM

by Melinda Nykamp

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  • Hardback
Condition
New
Binding
Hardcover
ISBN 10 / ISBN 13
9780814406229 / 081440622X
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AMACOM. hardcover. New. in x in x in.
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The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM
Stock photo: cover may vary

The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM

by Nykamp

  • Used
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Used
ISBN 10 / ISBN 13
9780814406229 / 081440622x
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Amacom Books. Used - Good. Bargain book!
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The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM
Stock photo: cover may vary

The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM

by Nykamp, Melinda

  • Used
  • Hardback
  • first
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Used
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First Edition
Binding
Hardcover
ISBN 10 / ISBN 13
9780814406229 / 081440622X
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Brand: AMACOM, 2001-02-15. First Edition. hardcover. Used: Good. 6.80x0.75x9.25. Buy with confidence. Excellent Customer Service & Return policy.
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The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM
Stock photo: cover may vary

The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM

by Nykamp, Melinda

  • New
  • Hardback
  • first
Condition
New
Edition
First Edition
Binding
Hardcover
ISBN 10 / ISBN 13
9780814406229 / 081440622X
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Description:
Brand: AMACOM, 2001-02-15. First Edition. hardcover. New. 6.80x0.75x9.25. Buy with confidence. Excellent Customer Service & Return policy.
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Item price
A$28.29
Free Delivery to USA
The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM
Stock photo: cover may vary

The Customer Differential Complete Guide to Implementing Customer Relationship Management CRM

by Nykamp, Melinda

  • Used
  • Good
  • Hardback
Condition
Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780814406229 / 081440622X
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1
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hardcover. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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The Customer Differential
Stock photo: cover may vary

The Customer Differential

by Melinda Nykamp

  • Used
  • Hardback
Condition
Used
Binding
Hardcover
ISBN 10 / ISBN 13
9780814406229 / 081440622X
Quantity available
1
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American Management Association , pp. x + 212 Index. Hardback. Used.
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